How should you handle a client complaining of an allergic reaction during a service?

When a client complains of an allergic reaction during a service, the most appropriate course of action is to cease the service and seek medical assistance if necessary. This approach prioritizes the safety and well-being of the client, which is essential in a professional setting.

Halting the service allows you to assess the severity of the allergic reaction without further exposing the client to potential irritants or harmful substances. Depending on the symptoms—such as redness, swelling, or difficulty breathing—medical help may be required. It is crucial to communicate openly with the client about the situation and to make them feel supported.

In addition, documenting the incident and any steps taken is important for both legal protection and to inform any follow-up care. This approach demonstrates professionalism and a commitment to client safety, which is paramount in the beauty and wellness industry.

Utilizing soothing creams or cold water without stopping the service might exacerbate the situation or delay necessary care, while offering a discount does not address the immediate health concern. Therefore, ceasing the service and seeking appropriate medical assistance is clearly the best action to take.